My name is Ilda Caeiro-Azzam

I have completed an MSW at McMaster University, along with a combined B.A./B.S.W. in Gerontology/Religious Studies at McMaster University. I have spent the last two decade working closely with adults, families and children from various marginalized groups in the community and within the field of health care.


I have also been active in teaching and field instruction for B.S.W. and M.S.W. level students. As well as instrumental in program development at Hamilton Health Sciences, composing patient education materials, and formulating education/support groups for patients and families. 

I have experience and expertise in MVA Social Work Assessment reports, Social Work Treatment plans, as well as Vocational Assessments and Letters of opinion for Accommodations.

I am active across Canada running workshops on health and wellness and providing Trauma Response and Intervention work.


    ICA Counselling and Assessment Centre

    Ilda Caeiro-Azzam, R.S.W., M.S.W.

    Ilda has worked in hospital and community settings for over 20 years. She specializes in supporting caregivers who have experienced vicarious trauma and compassion fatigue. Ilda understands that grief and loss occur throughout our lives and can include job loss, divorce, chronic illness, and physical or mental trauma. Ilda can support you to work through historical or current trauma—whether physical trauma that leads to PTSD, or emotional, mental, or generational trauma. She can help you explore the emotional, behavioural, cognitive, and spiritual impacts of your trauma. Ilda normalizes grief and trauma responses, and emphasizes there is no right or wrong way to experience it. She can assist you to navigate difficult decisions and develop self-care practices.  

    Ilda also specializes in supporting first responders and frontline workers to deal with work-related stress and trauma. Ilda can help you understand common factors that contribute to stress, perfectionism, impostor syndrome, harassment, or bullying. She’ll ensure that you have the right tools to deal with these issues when they arise. 

    Ilda is compassionate, respectful, and non-judgmental. First and foremost, she believes in making you feel safe as you explore the most fragile and vulnerable aspects of your life. Ilda understands that cultural and faith-based values can influence your stress. She uses a culturally sensitive and trauma-informed approach to help you cope with emotional burdens. Ilda tailors her therapeutic approach to meet your needs and help you reach your goals. She is an advocate and ally for all, including 2SLGBTQ+, and works from a social justice and anti-oppressive perspective. 

    Ilda is a lifelong learner and enjoys challenging herself to learn new skills. She learned to swim in 2020, roller skate in 2021, and most recently took golf lessons with her partner and learned to play the ukulele. Ilda also enjoys painting, sketching, listening to music, and caring for her many house plants. Ilda loves time with family and caring for her elderly mother-in-law. Ilda believes in self-care and wellness, which she emphasizes when working with you.

    Dandelion Fields

    "Every day is an opportunity to make positive changes in our lives"

    Ilda Caeiro-Azzam, MSW, RSW

    A Bit About Therapy

    Through psychotherapy, counsellors and clinical social workers help clients talk through their difficulties and develop the coping strategies they need to deal with or resolve psychological and emotional concerns.  My therapy sessions are designed to examine personal issues and provide clients with effective tools to help them see the glass half full instead of half empty.

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    Services I Offer


    Psychotherapy Services (via Shift Collab)


    I implement effective psychotherapy methods to introduce self-understanding among clients and encourage them to embrace new attitudes and feelings towards life situations and circumstances.  I have training and specialization in CBT and DBT, as well as compassionate and trauma focussed approaches.


    Clinical Supervision Services


    For BSW and MSW practitioners

    Mental Health Workshops and Education Sessions


    Since opening the virtual doors of my clinic in 2019, and commencing my professional social work practice back in 2002, I have provided clients in the Hamilton/Ancaster and Greater Toronto area a wide range of mental health services.   I currently offer education and workshops for teams and organizations all across Canada in areas of Team Building, Mental Health First Aid, Wellness, and Work-Life Balance.

    MVA Social Work Assessments

    With experience in Motor Vehicle accident Social Work Assessments and Psychotherapy, I also provide in-depth and comprehensive social work assessments and MVA related psychotherapy treatment.  

    Individual Counseling and Psychotherapy

    In my therapy sessions, we’ll work to solve current problems and improve positive thinking and behaviour. I will help you “re-frame” your reactions and provide you with valuable tools to cope with life’s obstacles. I’m confident you’ll find my personalized individual and family Counseling approaches beneficial and inspirational. Get in touch to book an appointment.

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    Clinical Practice Supervision and Consultation Services

    Social work supervision is considered to be a core feature in the development of social work’s professional identity and practice and provides an important vehicle in which its outcomes are mediated and supported. Its key stakeholders may include people who use services, practitioners, and educators, those leading and managing services and organizations providing services. Good quality supervision has been cited as a potential pivot upon which the integrity and excellence of practice can be maintained


    Motor Vehicle Accident Social Work Treatment and Assessments

    After a motor vehicle accident, social work assessment and counselling can give you the support needed towards achieving mental wellness and regaining a sense of control in your life.

    Dealing with the aftermath of a car accident can be challenging and complicated. Aside from dealing with any physical injuries you, or your loved ones, may have experienced from the car accident, there may be other changes you notice, such as:

    • Increase or decrease in appetite

    • Altered sleep routines

    • Altered mood state (e.g. feeling emotionally low, anxious, irritable, etc.)

    • Difficulty with concentration, focus and memory

    • Increase in stress

    Following an MVA, these experiences are common. However, they may have a vital impact on your mental health and your ability to achieve a quality of life.

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    Contact Me

    Ancaster, ON